You’ll receive a one-hour time slot for both delivery and collection. If you’re not available, you can nominate a safe place for the boxes to be left and collected. This needs to be a dry secure area.

Yes — everything is designed to be simple and intuitive, with no tools or specialist setup required. A full instruction guide will be provided.

If you need to transport your party to a venue simply remove it from the boxes and it fits easily into a hatchback car.

This package is designed specifically for babies and young toddlers. For larger or mixed-age setups, our signature soft play packages may be more suitable.

Yes — our signature setups, including full styling, fencing, and installation, are still available within our usual service areas.

We work with trusted, reliable courier partners and deliver before the weekend celebrations begin. In the unlikely event of a delay, we will support you and keep you fully updated to ensure everything runs smoothly.

We kindly ask that all items are returned in a clean and cared-for condition, ready for their next little celebration. A simple wipe down and ensuring everything is free from food or debris is all that’s needed. All of our soft play is then thoroughly cleaned and sanitised by our team before its next use, ensuring every setup arrives fresh, safe, and beautifully presented.

Outdoor setups are welcome during the summer months (May - August) provided the weather is suitable and dry. We ask that items are only used outdoors on clean, dry ground, and not if rain is forecast.

Please use the ground sheet provided in your set.

All equipment should be brought indoors after use and not left outside overnight.

We’ll always provide a one-hour collection window to help you plan your day. If collection is missed and a reattempt is required, a surcharge may apply.

We recommend ensuring the boxes are ready and accessible at the scheduled time, or left in your nominated safe place.