boutique soft play |

table & chair hire |

bouncy castle hire |

colouring tables |

boutique soft play | table & chair hire | bouncy castle hire | colouring tables |

PRIVACY NOTICE

Who We Are

Grumpy Fox Events Ltd (‘we’, ‘us’, or ‘our’) is a company providing boutique soft play hire for parties and events.
Our registered office is at 337 Holdenhurst Road, Bournemouth, United Kingdom, BH8 8BT, and our company registration number is 14176545.

We are the data controller for the personal information we collect and process.
If you have any questions about this notice or how we handle your data, please contact us at: hello@grumpyfoxevents.co.uk

Information We Collect

We only collect the information necessary to manage your booking, deliver our services, and communicate with you effectively.
This may include:

Identity data: name, title, and contact details
Booking information: event date, venue address, and setup details
Payment data: payment details processed via our secure payment providers (we do not store card details)
Communication data: emails, messages, or enquiries you send us
Technical data: IP address and basic analytics information (via our website cookies, if applicable)

We do not collect or process sensitive (special category) data.

How We Collect Data

We collect data when you:

Make an enquiry through our website or social media
Book an event with us
Communicate with us by email, phone, or message
Interact with our website (e.g. through cookies or analytics tools)

How We Use Your Data

We use your data to:

Process and manage your booking
Communicate with you about your event
Take and manage payments and refunds
Send you updates or marketing (only if you have opted in)
Maintain business and legal records

We will never sell your personal data or share it with third parties for their own marketing purposes.

Legal Basis for Processing

We process your data under the following lawful bases:

Contract: to perform our contract with you (e.g. to deliver your soft play hire)
Consent: where you’ve agreed to receive marketing updates
Legal obligation: where required by law (e.g. accounting records)
Legitimate interests: to operate our business efficiently and improve our services

Sharing Your Information

We may share your data with trusted third parties who help us run our business, such as:

Payment processors (e.g. Stripe, PayPal)
Website hosting and email providers
Marketing and analytics tools (if used)

All third parties only process your data according to our instructions and comply with UK data protection law.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.
Typically, booking and transaction data is retained for up to 7 years.

Your Rights

You have the right to:

Access the data we hold about you
Request correction or deletion of your data
Withdraw consent (where applicable)
Object to processing based on legitimate interests
Complain to the Information Commissioner’s Office (ICO) if you believe your rights have been breached

You can learn more about your rights at www.ico.org.uk.

Cookies & Website Analytics

If we use cookies or analytics tools (such as Google Analytics), they collect anonymised data to help us understand website performance. You can disable cookies in your browser settings at any time.